At Strength Medicals, we prioritize customer satisfaction and the delivery of high-quality medical equipment. However, due to the sensitive nature of medical devices, we have established the following refund policy:
Eligibility for Refunds
- Unused Equipment: Refunds are available only for unused and unopened medical equipment returned within 7-14 days of purchase (based on the invoice date).
- Defective Equipment: If the equipment is found defective upon delivery or during the warranty period, we will replace the product or issue a refund as per the warranty terms.
- Incorrect Order: If the wrong item is delivered due to an error on our part, a refund or replacement will be provided.
Conditions for Refund
- Original Packaging: The equipment must be returned in its original packaging, including all accessories, manuals, and warranty cards.
- Proof of Purchase: A valid receipt or invoice must accompany the return.
- Inspection: Returned items will undergo an inspection to ensure they meet the refund criteria.
Non-Refundable Items
- Used or Opened Equipment: Products that have been used, opened, or tampered with are not eligible for refunds.
- Custom Orders: Customized or specially ordered equipment is non-refundable.
- Consumable Products: Items such as syringes, gloves, and other disposable medical supplies are non-refundable once opened.
Refund Process
- Initiating a Refund: Contact our customer service team at [Insert Contact Details] within the eligible time frame.
- Return Shipping: The cost of return shipping is the responsibility of the customer unless the return is due to a defect or error on our part.
- Refund Timeline: Refunds will be processed within 7-10 business days of receiving and inspecting the returned product. Refunds will be issued to the original payment method.
Exceptions
- Strength Medicals reserves the right to deny refunds for items that do not meet the return conditions.
- Refunds are subject to local laws and regulations, and exceptions may apply in specific cases.